The HĀM Promise
The 10-Year
HĀM Warranty
HĀM-managed fabrication is covered for 10 years against manufacturing and structural defects under normal domestic use. The written warranty supplied with each eligible piece records the complete project-specific terms.
01
The promise
Every physical commission whose fabrication HĀM commissions, manages or expressly approves in writing carries a 10-year warranty from the date of delivery against manufacturing and structural defects under normal domestic use. It is a commitment to the furniture we stand behind, not a substitute for the care instructions agreed for its particular materials and finish.
02
What the warranty covers
Covered defects may include failure of the structure or joinery, defective hinges, runners or handles, delamination, and faults in factory-applied finishes. Every claim is assessed against the approved specification and the way the piece was intended to be used.
03
Who the warranty is for
The written warranty is provided to the original commissioning client for the fabricated piece identified in the project record. It does not automatically transfer when the piece is resold or transferred, except where applicable law requires otherwise.
04
Locally fabricated projects
Where a client independently appoints a local fabricator to build from HĀM design documentation, that fabricator remains responsible for its materials, workmanship and installation. HĀM remains responsible for the design services and documentation it provides. Any different arrangement must be expressly confirmed in writing before fabrication begins.
05
How an accepted claim is resolved
Where a claim is accepted, HĀM will arrange an appropriate repair, replacement or equivalent remedy for the affected part or piece. The practical route depends on the issue, the location of the piece and whether the work can be completed locally or requires workshop support.
06
What is not covered
The warranty does not cover normal wear or natural ageing; colour change caused by light; accidental damage, misuse or improper cleaning; exposure to excessive humidity or outdoor conditions; pet chewing, scratching or soiling; unauthorised alterations or repairs; or damage for which a carrier or another party is responsible.
07
Making a claim
Email studio@byhaam.com with your name, commission or order details, a description of the issue and clear photographs. We aim to acknowledge a complete warranty enquiry within two business days, then confirm any further information, inspection and practical next step required to assess the claim. Do not arrange a return or third-party repair before HĀM gives written approval. HĀM will confirm the handling of any approved claim expenses before work proceeds, without limiting expenses or remedies that must be provided by law.
Your statutory rights
This warranty is offered in addition to any consumer guarantees, rights and remedies that cannot lawfully be excluded in the country or region where the commission is supplied. Those statutory rights are not restricted or replaced by this warranty and may continue beyond its stated period.
This page is a plain-language overview. Your commission agreement and the written warranty statement supplied with the piece record the complete project-specific terms, regional provisions and claim information.
Warranty overview last reviewed 14 August 2026